Application modernisation

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Private sector Health & Wellbeing provider with a significant corporate service line.

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Challenge

The Client wanted to modernise a key application service in functionality & performance.  The incumbent supplier struggled to navigate the interface between the client’s waterfall project approach and the supplier’s agile delivery approach.  The inertia caused by this process gap jeopardised the Client's ability to retain corporate business at the next contract renewal.

 

Solution

We resolved this issue by delivering a hybrid framework that used the benefits of both.  Use waterfall to secure a mandate: budget, time and delegate authority, from the business stakeholders, then use agile to deliver incremental improvements to the application with iterative business evaluation of the requirements backlog to maintain relevance with the evolving business priorities.

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Results

We modernised the application within the current fiscal allowing the client to pitch for contract renewals across their corporate client roster with an enhanced product offer.