Service resilience validation

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Tier-1 IT services provider delivering as prime to a UK central government department with a national footprint.

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Challenge

The Client developed a Business Continuity plan and invested in a failover data centre but the incumbent supplier struggled to organise a representative failover test to validate the new investment.   The Client increased the impact rating for the risk on the national critical services register and sought outside help.

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Solution

We resolved this issue by systematically quantifying the core business continuity services and representing them in a controlled test harness to demonstrate the effectiveness of the new data centre.   We delivered the work on a 24hr cycle from Friday evening to Monday morning, gaining 8x 8hr periods across the window. 

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Results

By some coincidence, one of the client’s live data centres suffered a major incident within 4 weeks of the failover over test, demanding a live invocation of the business continuity plan.  Fortunately our recent experience in testing the new data centre assured a successful outcome for this incident.

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